Service and Support Designed to Exceed your Expectations
Our Commitment: Dedicated service delivered by certified and experienced professionals
At Sentric, we’re passionate about dedicated service. In fact, it’s at the very center of our culture. We’ve closed the gap our competitors left open, and our clients say it matters. Our certified team of support professionals know their individual clients personally and are able to respond quickly and effectively to their specific needs.
At Sentric, we deliver on our promise to each and every client: a single point-of-contact to a certified support professional. Our approach makes all the difference.
Sentric Service & Support teams are comprised of industry certified, highly-trained experts. Our award-winning model offers not only a single point-of-contact, but adds convenient alternatives that allow our clients to access our customer-centric service and support teams in a way that’s convenient for them. We are committed to delivering the right answer the first time, allowing for a maximum return on your Sentric investment.
Sentric’s Client Service Representatives (CSR) are specialists in the capabilities and functions that comprise the SentricWorkforce suite of products and services. Whether it’s Payroll, Benefits, Time and Labor, Accounting or any other component we offer, your CSR has the knowledge and tools to configure and maintain every aspect of our solution – integrations, business processes, security and reporting.
Ongoing Quality Assurance
Working in collaboration with you and the rest of Sentric, your service team regularly evaluates the effectiveness of our solution relative to your evolving business needs, as well as your overall satisfaction with our solution and service. In addition, our dedicated client service and support team work in partnership with our developers to ensure smooth and problem-free deployment of SentricWorkforce updates.
Contact us today to learn more about how our deployment and support model distinguishes Sentric in the Workforce Industry! Ask to talk to some of our clients!